Due to many requests, we have decided to postpone the deadline for the full paper submission to November 16th, 2017.

Looking forward to receiving your submissions.

Please, download the last version of the call for papers at

and use the Paper template available at

ServDes. 2018 – Call for Papers!

We are pleased to announce that the call for papers for the conference ‘ServDes2018 – Service Design Proof of Concept’, is open!

ServDes, the Conference on Service Design and Service Innovation, is the premier international research conference exploring service design and service innovation. Submitted contributions are subject to double-blind peer review. Accepted contributions will be published electronically in open access in the conference proceedings.
The 2018 edition will be held at Politecnico di Milano.

Key dates:
6th November 2017: Deadline for all contributions
31st January 2018:  Notification of acceptance with suggestions for revision
1st February 2018: Opening of conference registration
28th February 2018: Deadline for early bird registration
30th April 2018:  Final submissions uploaded to website
18th-20th June 2018: Conference in Milan

To download the full call for paper, please click here

Servdes.2014 archive

The Servdes.2014 conference ran from 9-11 April 2014. Check back later for papers and proceedings.


ServDes2014 explores how Service Design is contributing to ‘Service Futures’ and how it is developing as a field of research and practice. Download the ServDes2014 programme with paper and workshop abstracts.


Find out what's on the schedule and plan your must-see events for days 1, 2 and 3 of ServDes. 2014.

Travel & Accommodation

ServDes2014 will take place at ImaginationLancaster (Lancaster University). Find out how to get here and where you can stay once you've arrived.

Conference organising committee


Daniela Sangiorgi, Chair
David Hands, Co-Chair
Emma Murphy, Co-Chair
Pam Hearne, Administration
Rachel Cooper, Design Journal

Lancaster University Management School:

Katy Mason, Advisor
Martin Spring, Advisor

Servdes. sponsors


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