Host – ServDes.2020

Global call for ServDes.2020

The ServDes conference committee welcomes proposals to host the Service Design and Service Innovation conference 2020, ServDes.2020. This will be the 7th edition of the biannual ServDes conference, following Oslo in 2009, Linköping in 2010, Helsinki in 2012, Lancaster in 2014, Copenhagen in 2016 and Milan in 2018. ServDes is the premier research conference for exchanging knowledge within Service Design and service innovation studies. It is a biannual conference with the aim of bringing researchers and practitioners together to discuss, share and evolve the emerging discipline of Service Design, and design-related service innovation. Proceedings from the conference are published open and online, and their availability for readers and indexers is guaranteed by Linköping University Electronic Press. We welcome applications from institutions from all over the world with a proven history of research and/or education in this field and a relatively active local environment to help us progress with Service Design future development.


Your proposal should answer some basic questions, in order to be part of the selection process, and be around 2000 words long:

Where: information on the hosting organisation and city (why there?) and accessibility (can delegates easily get to the conference venue?)
Who: who is the organising committee (Is there the required capacity and expertise? what are the ongoing and past topic-related projects, publications or education activities?) including a documented commitment from a local research group/team and the host institution (Is there the required commitment and support?)
What: what is the proposed theme of the conference (How is it relevant for the development of the field?), any idea for its possible format and publication options beyond the proceedings, and potential social program
Why: why do you want to organize the conference (What is the interest in relationship to service design and service innovation)
When: when will the conference be held, and how do those dates fit with other conferences and deadlines 2018 (does the timing fit?)
How: information on facilities, accommodation and supporting services (conference services, transport, IT, etc.) (does the location has all the necessary facilities and resources?) How much: costs, estimated number of participants and possible conference fee (Is it sustainable and accessible?) plans for sponsorship.

Please send your applications to:

Global call for ServDes.2020

Key Date for submission

Deadline: 15th of April, 2018

Open Calls – ServDes.2018

Call for workshops

Service Design has now become a mature field for academic research that, in a constantly dynamic evolution, touches upon economy and society, private and public sectors, human and technological perspectives.

ServDes.2018 invites design researchers to explore the most recent and exciting evolutions of this research area also beyond academic papers. We are looking for cutting-edge topics proposed through interactive formats, in conversation with other researchers, citizens, companies, institutions, to present critically SD research topics that are crucial for the present and future of the discipline.

Key Dates for workshop proposals

Submission opens: 22nd of January, 2018
Submission closes: 28th of February, 2018
Notification of acceptance: 27th of March, 2018

Call for Workshops

Workshop application template


Call for papers – Submission of revised version

If your paper was accepted with revisions:

Please carefully refer to the reviewers’ comments and submit a  revised version in accordance with all the requirements specified in the email you received.

Bear in mind that the final acceptance of the paper is conditional to the implementation of the reviewers’ comments.

Key Date for submission

Deadline: 30th of April, 2018

Call for Papers

 Paper template

Servdes.2014 archive

The Servdes.2014 conference ran from 9-11 April 2014. Check back later for papers and proceedings.


ServDes2014 explores how Service Design is contributing to ‘Service Futures’ and how it is developing as a field of research and practice. Download the ServDes2014 programme with paper and workshop abstracts.


Find out what's on the schedule and plan your must-see events for days 1, 2 and 3 of ServDes. 2014.

Travel & Accommodation

ServDes2014 will take place at ImaginationLancaster (Lancaster University). Find out how to get here and where you can stay once you've arrived.

Conference organising committee


Daniela Sangiorgi, Chair
David Hands, Co-Chair
Emma Murphy, Co-Chair
Pam Hearne, Administration
Rachel Cooper, Design Journal

Lancaster University Management School:

Katy Mason, Advisor
Martin Spring, Advisor

Servdes. sponsors


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