Servdes 2016 Conference Program
| 11:00 - 13:00 | ||||
| 13:00 - 13:30 | ||||
| 13:30 - 15:00 | ||||
| 15:00 - 15:45 | ||||
| 15:45 - 17:40 | Panel: Service Design Education Facilitators: Suzan Boztepe and Erik Grønval Participants: Christian Bason, Stefan Holmlid and Nicola Morelli ROOM B | Short paper session - Collaboration, Co-design Chair: Eduardo Staszowsky ROOM D | Short paper session - Service Design Tools Chair: Lianne Simonse ROOM C | Short paper session - Public Services Organisations and Knowledge Chair: Daniela Sangiorgi ROOM A |
| Adam Thorpe, Alison Prendiville and Kathryn Oliver: Learning together by doing together – building local government design capacity through collaboration with design education | Alastair Macdonald, Colin Macduff, David Loudon and Susan Wan: Service ecology: design issues for hospital infection prevention and control training | Yvonne Yeo, Jiaying Chew and Jung-Joo Lee: Towards Sustainable Impact after University-Government Design Projects: Case of Worker Services in Singapore | ||
| Maja Frögård: Negotiating matters - supporting agonistic pluralism in community planning | Yong Se Kim: A Representation Framework of Product-Service Systems for Classification of Manufacturing Servitization Processes and Design Support | Stefan Holmlid and Petra Björndal: Mapping what actors know when integrating resources: Towards a Service Information Canvas | ||
| Lara Clare Casciola, Maria Crucera Vasco, Esben Grøndal, Andreas Jonsson, Nicola Morelli, Amalia de Götzen: Overlapping research and design phases through participatory startegies | Katarina Wetter Edman and Lisa Malmberg: Experience and expertise: key issues for developing innovation capabilities through service design | Bertil Lindenfalk and Andrea Resmini: Blended spaces, cross-channel ecosystems, and the myth that is service | ||
| Jan Eckert: Empowering Stakeholders – Simulation Games as a Participatory Method | Gert Pasman: Design fiction as a service prototyping approach | Mattias Arvola and Stefan Holmlid: Service Design Ways to Value-in-Use | ||
| 18:00 - 18:30 | ||||
| 09:00 - 10:30 | Creating together and participating Chair: Katarina Wetter Edman ROOM C | Tools/approaches to service design Chair: Francesca Rizzo ROOM A | Design for Social Innovation Chair: Stefan Holmlid ROOM B |
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| Mika Yasuoka-Jensen and Takahito Kamihira: How participation is practiced? –Extension of Participatory Design Model | Ida Maria Haugstveit, Ragnhild Halvorsrud and Amela Karahasanovic: Supporting redesign of C2C services through customer journey mapping | Carla Cipolla, Maíra Prestes Joly, Beatriz Watanabe, Fernanda Zanela and Márcia Tavares: Service design for social innovation: the promotion of active aging in Rio de Janeiro |
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| Jorik Hepworth, Ingrid Mulder and Maaike Kleinsmann: Design for Liveability: Connecting Local Stakeholders as Co-creative Partnerships | Heloisa Candello, Claudio Pinhanez, David Millen and Silvia Bianchi: Applying service design tools to explore new financial services for poor microbusiness owners | Jos van Leeuwen, Dick Rijken, Iefke Bloothoofd, Eefje Cobussen, Bram Reurings and Rob Ruts: Thematic Research in the Frame Creation Process |
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| Jotte De Koning, Marcel Crul and Renee Wever: Models of co-creation | Mark Green, Paul Rodgers and Andy Tennant: Disrupting Service Design | Laura Warwick and Robert Young: The role of Design as a critical friend to Voluntary Community Sector | ||
| 10:30 - 11:00 | ||||
| 11:00 - 12:30 | Workshop - The practice of Service Design Facilitator: Designit ROOM B | Value Co-creation Chair: Lara Penin ROOM C | Public services, organisation and data Chair: Lia Patricio ROOM A | |
| Zagros Hatami and Tuuli Mattelmäki: Facilitating service interactions with design games | Helena Polati Trippe, Lais de Almeida and Iban Benzal Munoz: Towards diffuse forms of public governance: service design, open data and disruption in the private rented market | |||
| Yi-Fang Yang, Shu-Shiuan Ho and Tung-Jung Sung: Co-Creating Value: Customer Engagement through Virtual and Physical Channels | Francesca Rizzo, Alessandro Deserti and Onur Cobanli: Service Design in public sector: boosting organisational change through design | |||
| Katrin Mathis and Felix Köbler: Data-Need Fit – Towards data-driven business model innovation | ||||
| 12:30 - 13:30 | ||||
| 13:30 - 15:00 | Panel - Discussing Service Design - SDIN Facilitator: Daniela Sangiorgi Participants: Stefan Holmlid, Lia Patricio, Katarina Wetter Edman ROOM B | Creating together and participating Chair: Alastair MacDonald ROOM C | Tools/Approaches to Service Design Chair: Simon Clatworthy ROOM A | Servitization Chair: Yong Se Kim ROOM D |
| Yoonyee Pahk, James Self and Joonsang Baek: A Value based Approach to Co-designing Symbiotic Product-Service System solution | Annita Fjuk, Birgitte Yttri and Knut Kvale: Preparing the organisation for change by using service concepts | Giulia Teso and Andrew Walters: Service implementation: a framework to assess readiness of manufacturing SMEs |
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| Otso Hannula and J. Tuomas Harviainen: Efficiently Inefficient: Service Design Games as Innovation Tools | Eunji Lee: Service Design Challenge: Transitioning From Concept to Implementation | Giulia Calabretta, Christine De Lille and Caroline Beck: Service Design for Effective Servitization and New Service Implementation | ||
| Sumit Pandey and Swati Srivastava: Knowledge brokers in service design: lessons from organisational studies | Tim Overkamp and Stefan Holmlid: Views on Implementation and How They Could Be Used in Service Design | |||
| 15:00 - 15:45 | ||||
| 15:45 - 16:00 | ||||
| 16:00 - 16:25 | ||||
| 16:25 - 17:50 | Sasha Abram, Bianca Mediati and Sabina Popin: Current States: mapping relational geographies in service design | Louise Helmer Nielsen, Pernille Have ( SKAT) How service design can contribute to creating better tax services |
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| Robin Oosterholt and Lianne Simonse Service Pathway: A Case Study of Business Model Design in Healthcare | Paola Pierri, Laura Warwick and Jake Garber: Embedding design in a mental health network | |||
| Anya Ernest and Katarina Wetter-Edman: Exploring the pupil-student transition through customer journeys | Antonio Starnino, Clio Dosi and Matteo Vignoli: Designing the future, Engineering Reality: Prototyping in the Emergency Department |
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| 17:50 - 18:30 | ||||
| 18:30 - 19:30 | ||||
| 19:30 | ||||
| 09:00 - 10:30 | ||||
| 10:30 - 11:00 | ||||
| 11:00 - 12:30 | Design Thinking/Perspectives Chair: Janne Valtteri ROOM B | Service Dominant Logic Chair: Carla Cipolla ROOM A | Healthcare and wellbeing Chair: Kirsikka Vaajakallio ROOM C |
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| Christina Knudsen and Emilie Møllenbach: Chaos Generation Managed Through Design Thinking: a Task Model for the Design Professional | Nicola Morelli and Amalia de Götzen: Service Dominant Logic. Changing perspective, revising the toolbox | Daniel Carey, Paul Rodgers, Andy Tennant and Katie Dodd: Mapping Care: A Case Study of Dementia Service Provision in the North East of England |
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| Jocelyn Bailey: A view from the other side: UK policymaker perspectives on an emergent design culture | Nina Costa, Lia Patrício and Nicola Morelli: Revisiting PSS and Service Design in the Light of SD- Logic | Sanya Khanna and Shaon Sengupta: People Centred Healthcare Service Delivery - By People for People |
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| Johan Blomkvist, Simon Clatworthy and Stefan Holmlid: Ways of seeing the design material of service | Daniela Sangiorgi, Jung-Joo Lee, Deniz Sayar, Don Allen and Nick Frank: Moving towards Service Dominant Logic in Manufacturing Sector: Development of a Tool for Inquiry | Josina Vink, Katarina Wetter-Edman, Bård Tronvoll and Bo Edvardsson: Understanding the Influence of the Co-Design Process on Well-Being |
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| 12:30 - 13:30 | ||||
| 13:30 - 15:00 | PhD Session Facilitators: Anna Meroni and Nicola Morelli ROOM D | Service Innovation Chair: Tuuli Mattelmäki ROOM B | Tools/approaches to SD Chair: Heloisa Candello ROOM A | Healthcare and wellbeing Chair: Emilie Møllenbach ROOM C |
| Masanao Takeyama, Kahoru Tsukui, Hiroshi Yamaguchi and Kanako Matsuo: Design-Driven Service Innovation: Introducing Techniques for Changing the Meaning of a Service | Johan Blomkvist, Annita Fjuk and Vasilisa Sayapina: Low Threshold Service Design: Desktop Walkthrough | Fábio Evangelista Santana, Luiz Lopes Lemos Júnior, Ivo Rodrigues Montanha Junior, Marcelo Gitirana Gomes Ferreira and Fernando Antônio Forcellini: A service development process framework for services including people with disabilities |
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| Asbjørn Følstad and Knut Kvale: Delightful or efficient? How service recovery affects customer experience | Johan Blomkvist, Tim Overkamp and Stefan Holmlid: Research in the First Four Service Design and Innovation (ServDes) Conferences | John Magnus Roos: Democracy and Design in Sweedish Personal Assistance |
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| Dimitra Chasanidou and Amela Karahasanovic: Visibility of ethics for open innovation platforms | ||||
| 15:00 - 15:45 | ||||
| 15:45 - 17:00 | ||||
