Here you can find accepted un-edited papers from the ServDes.2012. Proceedings will be published during March.
A Community Centered Design approach to developing service prototypes
A Laboratory Concept for Service Prototyping – Service Innovation Corner (SINCO)
A Service Walkthrough in Astrid Lindgren’s Footsteps
Co-creating collaborative food service opportunities through work context maps
Co-Learning Service Design within the PALI Project
Designing Smart Textile Services through value networks, team mental models and shared ownership
Developing ICT based services for Intellectually Disabled People
Embedding Design – the long and the short of it
Emotions in design process. How to find an emotional touchpoint with the user
Ideation of IoT services with citizen – coupling GenIoT and AloHa! methods
Interdisciplinary Working in Service Design- Case Studies for Designing Touch Points
Involving remote co-researchers to understand global users
Open Experience Journey Design
Searching for Definitions for Service Design – What do we mean with Service Design
Service co-design using online ideation and face-to-face testing- Case City Adventure
Service walkthroughs to support service development
The concept of on-going interactions in co-design
Understanding delegated actions
User Experience Analysis in Service Co-Creation – A Living Lab Approach
Using employee insights in fine-tuning the customer experience
Value co-creation in early stage new product-service system development
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Pingback by KeyNote Presentations & Accepted Research Papers « ServDes. — February 17, 2012 @ 1:38 pm