ServDes.

Laurea UAS, SID Campus Leppävaara

Coffee and Registration

Welcoming words & general information

Keynote: Chris Pearson, Cambridge Service Alliance

Paper presentations

• Jakob Trischler & Elisabeth Sinnewe:  The concept of on-going interactions in co-design
• Daria Cantu, Marta Corubolo, Giulia Simeone:  A Community Centered Design approach to develop service prototypes. Feeding Milan as a living lab.
• Bertil Carlsson: The Ethical Ecology of Service Design – an explorative study on ethics in user research for service design

Paper tracks

• Co-creating Services & Value co-creation in services
• Education track
• Service concept development &  Infusing creativity and art into service innovation processes
• User experience & Stimulating innovation in services
• Service design tools and techniques & Technology
• Service resources and management &  Service connections and relationships (networks)
• User experience

Workshops & Posters

Conference Gala Dinner at Ritarihuone

Research day program: ServDes.2012ResearchDay9Feb

We reserve the right to any changes.