ServDes.

We have already confirmed two keynote speakers to the conference.

1. Anne Stenroos, Design Director, Kone

2. Evert Gummesson, Professor of Service Management and Marketing, Stockholm University School of Business

Keep an eye for conference program, it will be updatet during this week!

Dear conference enthusiasts!

Everyone who submitted a paper/papers should have been informed whether their paper/papers was accepted or not. If you have any doubts you can check the situation yourself by logging in in the conference system; http://www.ida.liu.se/conferences/servdes2010/.This year we got more high quality papers than ever earlier; it seems that ServDes. has really raised its popularity during this three years period.

We have had lots of questions about the reviewers comments. To be clear; there are only few authors who got the written comments. Those are the ones visible in the system, numeric reviews cannot be seen. If you have any questions concerning this matter, please contact milla.harjula@laurea.fi.

Authors whose paper got accepted are justified for the “early bird –price”. This offer lasts till end of this year.

Hope that we´ll see you all at the conference!